Accepted Tender

Our preferred payment option is Netbank transfer or direct bank transfer to our NAB account. Allow overnight for the transaction to appear in our account. You may also pay by VISA, Mastercharge or Mastercard or AMEX (add 3.5% administration charge) or by bank cheque.

Please be advised that the price of diamonds indicated on the Express Diamonds site is fixed for 24 hours from the time of the expression of interest and may be subject to change thereafter. In the event that the funds have not cleared within the 24 hour hold period, the diamond will be released from its hold unless alternative arrangements are entered into with us.

Please fax the below credit card authorisation form to us on Fax: +61 2 92644571, along with a copy of driver's license and the signature side of your credit card. For your security, your information will go to a secure fax location.

Returns and Exchanges

Our fine diamonds and jewellery, should meet your expectations, however in the event that you are unsatisfied with your purchase, you can return or exchange your item (except custom made orders) for a full refund or exchange within 14 days from the date of shipment. Any items received after this period will not be accepted for refund.

1. Please be informed that the above policy applies only to goods that have not been sighted or seen by the customer before purchase. Goods that have been sighted by the customer cannot be returned for credit.
2. Express Diamonds is unable to refund the shipping costs or other costs, like insurance, associated with the return or exchange of item(s).
3. Express Diamonds reserves the right to repair, replace or correct a defect rather than providing a refund as we consider appropriate.
4. In the rare event that a product is damaged or faulty in its craftsmanship at the time of delivery, you may return the item within the 14 days of shipment as indicated.
5. All items must be returned in their original condition, including the original certificate(s) issued. This is mandatory as the diamond certificate has a $250 replacement fee if it is not returned and this fee will be charged in replacing it.

Return Exclusions

At Express Diamonds we want to provide the best service to our customers, however there are some return exclusions and policies that we have in place.

• Custom made or special orders including personalised and engraved items cannot be returned, exchanged or resized unless there has been an error.
• Once Express Diamonds has received the item, it will be checked by our returns management department to ensure that it is the same item that the customer received. In the event that an item has been modified in any way, it will not be returned or exchanged.
• Express Diamonds will not be responsible for any items repaired or altered by another jeweller other than Express Diamonds or its agent(s). Any repairs or alterations made without the consent of Express Diamonds will void the return/exchange.
• If you received a gift that was purchased at Express Diamonds and you wish to return it, the gift recipient can return the item for an exchange only. A refund will be issued to the purchaser and not the recipient and the return will be in the same form as the purchase. For example if the purchase was on a VISA card, the money will go back onto that same card.
• Express Diamonds will not accept responsibility for loss or damage of return shipments.
• Express Diamonds will not be held liable or accountable for any loss, theft or damage on a diamond or jewellery item once it is received in good condition.

How to Prepare your Return

To return a diamond or an item of jewellery to Express Diamonds, you will need to follow the process below:

1. A Return Authorisation Code:
   Call +61 2 92677510 and you will be given a return authorisation code. Write this code on the outside of the box that you are returning. The postal address for Express Diamonds is PO Box A2294, Sydney South, NSW, 1235.
2. Package Your Return:
   Include all the original packaging and the original certificate(s). Remember if the diamond certificate is not returned a $250 fee will be charged for the replacement cost.
   For security purposes do not write Express Diamonds or the word jewellery or any words indicating jewellery on the outside of the box or package.
3. Insure Your Package:
   Send your package by registered mail, as this is a safe way to ship valuable items. Also, insure the package for the entire amount of the invoice including shipping/handling costs.
   For returns in excess of $5000 please contact a third party insurance company for your protection coverage.
   

Again it should be noted that once a return is approved, the refund will cover the cost of the item, excluding shipping/handling and insurance costs. Express Diamonds as mentioned is not responsible for items lost, stolen or damaged while shipping. Please be advised that returns that do not comply with the returns regulation policy will not be accepted.

Time of Return

Requests will be processed after our management department verifies the condition of the item. Returns take approximately six business days to process upon receipt of the item.

Disclaimer

Express Diamonds reserves the right to update or modify the terms and conditions of the returns/exchanges policy at any time without prior notice. An alteration or updated version of terms and conditions will constitute the new terms and conditions of expressdiamonds.com.au and the customer in ordering from the website at this time, will agree to be bound by such terms and conditions.

While Express Diamonds has done its utmost to ensure that the details and information contained in this site are as accurate as possible, Express Diamonds, its directors and employees will not be held liable for any omissions or errors found, that are unintentional at the time of this posting.

Express Diamonds reserves the right to withdraw any diamonds from sale at any time and at its sole and absolute discretion, without prior notice.

Privacy Policy

Express diamonds values the privacy and confidentiality of individuals, so we will not disclose or distribute customer details or information.

Copyright and Trademark Information

Express Diamonds, its products, images, logos and all other items contained in this site are protected by copyright and trademark laws. It is expressly prohibited to reproduce, use, modify or in any way display or distribute this information without written permission.